Before you review our policies and procedures, we wanted to take a moment to thank you for your order. We understand that there is much to choose from on many sites, and we are thrilled you selected us to provide you with quality products at an affordable price. We look forward to serving you again in the future. If you have any questions, please email info@dianeepling.com. 

Privacy Policy:

Although we may collect personally identifiable information when you visit our site, we are committed to protecting the personal information that is automatically received and recorded from your browser, such as IP address, cookie information, and the page(s) you visited. That private information is never sold or used for other purposes.

Security Policy:

With our Secure Sockets Layer (SSL) software, one of the best software applications available for secure commerce transactions, your payment and personal information is always safe. It encrypts all your personal information, including credit card number, name, and address, which prevents it from being read over the internet.

Shipping and Processing Policy:

We provide ground-only shipping through the U.S. Postal Service (USPS). All shipping and handling costs will be added to your purchase and displayed at checkout. Credit card authorization and verification must be received prior to processing.  

Transit times are counted from the day the shipment leaves our warehouse, typically within 3-5 business days. Occasionally, item(s) may be temporarily back ordered while a reprint is in progress. You will be notified by email when pre-ordering product(s), and they will ship as soon as inventory is available. 

Cancelations, Return, and Exchange Policy:

We pride ourselves on the quality of our products, but we realize mistakes, defects, and/or damages can occur during the printing and shipping process. If this is the case, please fill out the cancellation form on our website at dianeepling.com for replacement. We may ask you to text a photo of the defective copy for inspection. Cancellations are accepted if they occur within the allotted shipping time.